Last updated: July 16, 2025
1. Introduction
Recsol.io (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, services, and communications. By using our site or services, you agree to the practices described in this policy.
2. Information We Collect
- Personal Identifiable Information (PII): Name, email address, phone number, postal address, and any case-specific details you submit via forms or communications.
- Transactional Data: Information related to investigations or recovery cases, including financial transactions, assets traced, fraud details, and communications with our team.
- Technical and Usage Data: IP address, browser type/version, device type, pages visited, time and date of visits, referral and exit pages, and other diagnostic log data through cookies, web beacons, and similar technologies.
3. How We Use Your Information
- To provide and manage our fraud investigation and asset recovery services.
- To communicate with you, respond to inquiries, and manage your case.
- To verify your identity and prevent fraud.
- To improve our website, services, and customer experiences.
- To comply with legal and regulatory obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) compliance.
- For analytics and internal reporting.
4. Legal Basis for Processing
- Contractual necessity: Processing is necessary to perform services you've requested.
- Legal compliance: Processing is required to comply with legal obligations.
- Legitimate interest: We process data to prevent fraud and enhance security.
- Consent: When you opt-in to marketing or notice communications.
5. Data Sharing and Disclosure
- Service providers and partners: Including financial institutions, legal experts, forensic analysts, cybersecurity specialists, and cloud hosting providers who support our services.
- Authorities and regulators: When required by law (e.g., court orders, AML/CTF reporting, or investigations).
- Third parties in case of business transfers: If Recsol.io undergoes a merger, acquisition, or asset sale, your data may be transferred under the same privacy protections.
6. International Transfers
Your data may be transferred to, and stored in, countries outside the UK. We ensure appropriate safeguards (e.g., Standard Contractual Clauses, Privacy Shield, or other mechanisms) are in place when transferring data internationally.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the identified purposes, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, personal data will be retained for a minimum of 6 years post‑case closure, or longer if required by law.
8. Your Rights
- Access, correct, or update your personal data.
- Request erasure of personal data (“right to be forgotten”), subject to legal exceptions.
- Restrict or object to processing.
- Request data portability.
- Lodge a complaint with a supervisory authority (e.g., the UK Information Commissioner’s Office).
To exercise any of these rights, please contact us at support@recsol.info.
9. Cookies and Tracking Technologies
- Improve user experience (e.g., remember preferences).
- Analyze site usage and traffic patterns.
- Prevent fraudulent activities.
You can manage cookie preferences through your browser settings. Opting out of certain cookies may affect website functionality.
10. Security
We use administrative, technical, and physical security measures to protect your personal data. These include encryption (in transit and at rest), secure hosting, access controls, and strict staff training. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection.
11. Third‑Party Links
Our website may contain links to third-party sites not controlled by Recsol.io. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
12. Updates to this Policy
We may update this Privacy Policy from time to time. The policy's "Last updated" date will reflect the date of revision. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
13. Contact Information
Data Controller: Recsol.io
Address: 86–90 Paul Street, London, United Kingdom
Email: support@recsol.info
Phone: +44 7418 356 440
If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please contact us.